Frequently asked questions
Everything you want to know about Studio: how it works, what it costs, and what's included. Can't find your question? Feel free to get in touch.
General
How does Studio work exactly?
Studio is a website subscription. You pay a one-off setup fee and then a fixed monthly price. We build your website, take you live within 5–7 business days, and then take care of basic hosting, SSL, essential technical maintenance, and limited support around the technical operation. You manage the content via the CMS.
How quickly will I go live?
After the first conversation and delivery of your content, we go live within 5 to 7 business days. The faster you deliver your content, the faster we can build.
What is the difference between Studio and a custom project?
Studio is a subscription: low entry cost, fixed monthly price, standardised setup, basic hosting and essential technical maintenance included. A custom project is a one-off engagement: higher upfront investment, more freedom in scope and design, hosting and care built separately.
Can I switch to a custom project later?
Not automatically. A custom project is always a separate engagement with its own proposal and assessment. Studio is not a budget entry into custom development. You can request one via freshconnected.io.
Is Studio a cheap route to custom development?
No. Studio has its own setup: a subscription service based on templates, components, and standard structures. If you need complex integrations, a client portal, or extensive automation, you are better off with a regular custom project from the start. For a regular custom project, see freshconnected.io.
Are extensions possible?
Yes. Extra pages, forms, integrations, SEO services, or branding are added as separate add-ons. These are invoiced separately alongside the monthly subscription.
Price & contract
Technical & maintenance
Are backups made?
Yes, technical backups are made within Studio as part of the technical management. These backups are intended for technical recovery after incidents. Restoring a backup is not a replacement for careful content management on your side.
What is not included?
Extra pages beyond the package limit, customisation outside the standard setup, integrations with external systems, and additional SEO services. These are all available as separate add-ons.
Who is responsible for the content of a webshop?
As the client, you are responsible for product information, prices, stock, images, product copy, VAT settings, shipping costs, return policy, terms and conditions, privacy statement, cookie policy, and the payment provider settings. FreshConnected takes care of the technical setup; legal, tax, and commercial accuracy remains with you.
Can't find your question?
Ask your question or schedule a no-obligation introduction. We'll be in touch within one business day.